Refund and Returns Policy
Effective Date: January 18, 2025

At TeroCarFix.net, we strive to provide the highest quality products and services. If you are not fully satisfied with your purchase, our Refund and Returns Policy provides a clear and fair process for returns and refunds. Please review the following guidelines to ensure a smooth return experience.

1. Returns Eligibility

You may return products purchased from TeroCarFix.net under the following conditions:

  • The item is returned within 30 days of the delivery date.
  • The item is in unused, unopened, and resalable condition (except for defective products).
  • The item is in its original packaging with all original accessories, manuals, and documentation included.

If the product is defective, damaged, or not as described, you are eligible for a return or exchange regardless of the condition of the packaging.

2. Return Process

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service team at info@terocarfix.net or call us at (916) 988-8975 within 30 days of receiving your order.
  • Step 2: Provide your order number and a description of the reason for the return (e.g., defective item, wrong item received, etc.).
  • Step 3: Once your return is approved, we will provide you with a Return Authorization (RA) number and return instructions. Please note that items returned without an RA number will not be accepted.
  • Step 4: Ship the item back to us using the provided return instructions. You are responsible for the shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).

We recommend using a trackable shipping service to ensure that your return arrives safely. You may also want to consider purchasing shipping insurance for high-value items.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to appear on your statement, depending on your financial institution.

  • Full Refund: If the return is approved, you will receive a full refund for the product price.
  • Partial Refund: If the item is returned in less than perfect condition (e.g., opened packaging), a partial refund may be issued.
  • Non-Refundable Items: Certain items, such as personalized products or final sale items, may not be eligible for a refund.

4. Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the return process above and place a new order for the replacement item. We do not currently offer direct exchanges, but we will process a return and issue a refund as per our refund policy.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer service team immediately. We will assist you in processing a return and sending a replacement or issuing a refund. You may be asked to provide photos of the damage or defect for our records.

6. Non-Returnable Items

Certain products are not eligible for return, including:

  • Gift cards
  • Downloadable software products
  • Perishable goods (e.g., food, batteries)

If you have any questions about whether an item can be returned, please contact us before initiating the return process.

7. Shipping Fees

Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product). You are responsible for return shipping costs unless otherwise specified in our return instructions.

8. Changes to the Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated Effective Date. Please review this policy regularly to stay informed about our returns process.

9. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy or wish to exercise your rights, please contact us: